Privacy Policy

At Catering Supplies SA (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

This policy is intended to comply with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA), and reflects best practices commonly required by e-commerce platforms, payment providers, and online marketplaces.

1. Information We Collect

We may collect the following categories of information.

Personal Information

  • Full name
  • Company name (if applicable)
  • Email address
  • Telephone number
  • WhatsApp number
  • Billing address
  • Delivery address
  • Payment confirmation details
  • Tax or VAT details (where applicable)

Account Information

  • Username and password (if you create an account)
  • Saved addresses
  • Order history
  • Wishlist information

Transaction Information

  • Products purchased
  • Payment amounts
  • Shipping charges
  • Refund records

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral source
  • Pages viewed
  • Date and time of visits

Marketing Preferences

  • Newsletter subscriptions
  • Product alert preferences
  • Communication consent choices

2. How We Collect Information

We collect information when you:

  • Visit our website
  • Create an account
  • Place an order
  • Request a quote
  • Contact customer support
  • Subscribe to newsletters
  • Participate in promotions
  • Accept cookies

We may also receive information from payment providers, couriers, and analytics services.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Verify payments
  • Arrange deliveries
  • Communicate order updates
  • Provide customer support
  • Process returns and refunds
  • Detect fraud and improve security
  • Maintain internal records
  • Comply with legal obligations
  • Send promotional communications where permitted

4. Legal Basis for Processing

We process personal information when:

  • It is necessary to perform a contract with you.
  • We have a legitimate business interest.
  • We are legally required to do so.
  • You have provided consent.

5. Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete credit or debit card numbers on our servers.

Payment providers may process your information according to their own privacy policies.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers, including:

  • Payment gateways
  • Courier and freight companies
  • Hosting providers
  • Analytics platforms
  • Marketing services
  • Professional advisers
  • Regulatory authorities where required by law

These parties are permitted to use your information only to provide services on our behalf or as required by law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders
  • Provide support
  • Meet tax and accounting obligations
  • Resolve disputes
  • Enforce agreements

Order and invoice records may be retained for at least 5 years or longer if required by law.

8. Cookies and Similar Technologies

We use cookies and related technologies to:

  • Operate the website
  • Remember user preferences
  • Enable shopping cart functionality
  • Analyze website performance
  • Improve user experience
  • Support marketing efforts

You can manage cookies through your browser settings. See our Cookies Policy for more information.

9. Marketing Communications

If you opt in, we may send you newsletters, promotions, and product updates.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails, or
  • Contacting us directly.

We aim to process unsubscribe requests within 5 business days.

10. Security Measures

We implement reasonable technical and organizational measures to protect your information, including:

  • SSL encryption
  • Secure payment processing
  • Restricted staff access
  • Password-protected systems
  • Regular security monitoring

No internet transmission or storage system can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate data
  • Delete information where legally permitted
  • Object to certain processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

We aim to respond to privacy requests within 30 calendar days.

12. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors without appropriate consent.

13. International Data Transfers

Some service providers may store or process data outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be posted on our website and become effective immediately upon publication unless stated otherwise.

16. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: Catering Supplies SA
Email: Info@cateringsuppliessa.co.za
Phone: 084 060 1189
WhatsApp: 084 060 1189
Address: Unit 465 the Westend, 9th Road, Carlswald, Gauteng, 1685
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Sunday: CLOSED

We aim to respond to privacy-related enquiries within 2 to 5 business days.