Payment Policy

At Catering Supplies SA, we are committed to providing secure, transparent, and convenient payment options for all customers. This Payment Policy explains the payment methods we accept, how payments are verified, when orders are processed, and how refunds are issued. The procedures below are designed to align with best practices for e-commerce and marketplace compliance.

1. Accepted Payment Methods

We accept the following payment methods, subject to availability:

  • Electronic Funds Transfer (EFT)
  • Instant EFT
  • Visa and Mastercard credit cards
  • Debit cards
  • Secure online payment gateways
  • Bank deposit (where approved)

All payments are processed in South African Rand (ZAR).

2. Full Payment Required

Full payment is required before any order is processed, reserved, packed, or dispatched.

Products remain available for purchase by other customers until payment has been received and confirmed.

3. Payment Verification Time

Most payments are verified within 1 business day.

In some cases, verification may take up to 2 business days, particularly for:

  • Large transactions
  • EFT payments made after banking cut-off times
  • Transactions flagged for additional security checks
  • Payments requiring manual confirmation

Orders will only proceed once payment verification has been completed successfully.

4. Order Processing After Payment

After payment is confirmed, standard in-stock orders are processed within 1 to 3 business days.

Special-order and custom products may require 5 to 15 business days or longer before dispatch.

5. Payment Security

We use trusted payment providers and secure encryption technologies to protect customer payment information.

Catering Supplies SA does not store full credit card details on our servers.

6. Fraud Prevention and Security Checks

To protect customers and our business, we may:

  • Request proof of payment
  • Verify billing and delivery details
  • Request identification documents for high-value transactions
  • Delay or cancel orders suspected of fraud

If requested information is not provided within 2 business days, the order may be cancelled and any received funds refunded.

7. Pricing and Currency

All prices are listed in South African Rand (ZAR).

Prices may change without prior notice. The applicable price is the price shown at checkout, unless a clear pricing error has occurred.

8. Pricing Errors

If a product is listed at an incorrect price due to a technical or administrative error, we reserve the right to:

  • Correct the price,
  • Cancel the order, and
  • Issue a full refund if payment has already been made.

Customers will be notified within 2 business days of discovering the error.

9. Deposits for Special Orders

Certain custom, imported, bulk, or supplier-procured products may require:

  • A non-refundable deposit of 50%, or
  • Full payment in advance.

Deposit requirements will be communicated before order confirmation.

10. Failed or Declined Payments

If a payment is declined, reversed, or not completed successfully:

  • The order will not be processed.
  • Stock will not be reserved.
  • The customer will be notified and invited to complete payment using an alternative method.

11. Chargebacks and Payment Disputes

If a customer initiates a chargeback or payment dispute:

  • We reserve the right to suspend order fulfillment.
  • Supporting documentation may be provided to the payment provider.
  • Future purchases may be restricted until the dispute is resolved.

12. Refund Payments

Approved refunds are processed within 5 to 10 business days after the returned item has been received and inspected, or after cancellation approval.

Depending on your bank, funds may take an additional 2 to 7 business days to appear in your account.

Refunds are generally made using the original payment method.

13. Ownership of Goods

All goods remain the property of Catering Supplies SA until payment has been received and cleared in full.

14. Tax Invoices

A tax invoice or proof of purchase will be issued after payment has been confirmed.

Customers should retain this document for warranty, accounting, and support purposes.

15. Order Cancellation and Payment Refunds

Orders may be cancelled within 24 hours of payment, provided they have not been dispatched or specially procured.

Refunds for approved cancellations are processed within 5 to 10 business days.

Custom and special-order products may be subject to non-refundable deposits or cancellation fees.

16. Contact Information

If you have any questions about payments, invoices, or billing, please contact us:

Business Name: Catering Supplies SA
Email: Info@cateringsuppliessa.co.za
Phone: 084 060 1189
WhatsApp: 084 060 1189
Address: Unit 465 the Westend, 9th Road, Carlswald, Gauteng, 1685
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Sunday: CLOSED

We aim to respond to all payment-related enquiries within 1 business day.