Terms & Conditions

Welcome to Catering Supplies SA. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or purchase from us.

These Terms and Conditions are written to promote transparency, customer trust, and compliance with common e-commerce standards, including requirements typically reviewed by payment providers and online platforms.

1. Business Information

This website is owned and operated by Catering Supplies SA.

Business Name: Catering Supplies SA
Email: Info@cateringsuppliessa.co.za
Phone: 084 060 1189
WhatsApp: 084 060 1189
Address: Unit 465 the Westend, 9th Road, Carlswald, Gauteng, 1685
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Sunday: CLOSED

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding contracts.
  • All information you provide is true, accurate, and complete.

3. Products and Services

Catering Supplies SA supplies catering equipment, commercial kitchen appliances, refrigeration, bakery equipment, furniture, and related products.

We make every reasonable effort to ensure product descriptions, specifications, dimensions, and images are accurate. However:

  • Product colours and finishes may vary slightly.
  • Packaging may change without notice.
  • Technical specifications may be updated by manufacturers.
  • Certain accessories shown in images may not be included unless expressly stated.

4. Product Availability

All products are subject to stock availability.

If an item is out of stock after you place an order, we will notify you within 2 business days and offer one of the following options:

  • Wait for restocking
  • Choose an alternative product
  • Receive a full refund

We reserve the right to discontinue products without prior notice.

5. Pricing and Currency

All prices displayed on the website are in South African Rand (ZAR).

Prices may change at any time without prior notice. The price charged will be the price shown at the time of checkout, unless a clear pricing error has occurred.

In the event of a pricing or description error, we reserve the right to:

  • Correct the error
  • Cancel the order
  • Refund any amounts already paid

6. Orders and Acceptance

Submitting an order does not constitute automatic acceptance.

An order is considered accepted only when:

  1. Payment has been successfully received and verified.
  2. Stock has been confirmed.
  3. We send an order confirmation.

We reserve the right to refuse or cancel orders for reasons including:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Incomplete customer information
  • Delivery restrictions

7. Payment Terms

Full payment is required before any order is processed or dispatched.

Payment verification is generally completed within 1 business day, although some transactions may require up to 2 business days.

Accepted payment methods may include:

  • EFT (Electronic Funds Transfer)
  • Credit and Debit Cards
  • Secure Online Payment Gateways
  • Instant EFT

Ownership of goods remains with Catering Supplies SA until payment has been received and cleared in full.

8. Processing and Dispatch Times

Standard in-stock orders are typically processed within 1 to 3 business days after payment confirmation.

Special-order, custom, and supplier-procured products may require 5 to 15 business days or longer. Estimated lead times will be communicated where applicable.

9. Shipping and Delivery

Delivery is available throughout South Africa.

Estimated delivery times after dispatch:

  • Major cities: 2 to 5 business days
  • Regional areas: 3 to 7 business days
  • Remote areas: 5 to 10 business days

Delivery times are estimates and may be affected by courier delays, public holidays, weather, and other circumstances beyond our control.

10. Delivery Requirements

Customers are responsible for:

  • Providing accurate delivery details
  • Ensuring someone is available to receive the order
  • Inspecting products upon delivery

Any visible damage or shortages should be reported within 48 hours of delivery.

11. Risk and Ownership

Risk in the goods passes to the customer upon delivery.

Ownership remains with Catering Supplies SA until full payment has been received and cleared.

12. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key timelines include:

  • Change-of-mind returns: within 7 calendar days
  • Damaged or incorrect items: report within 48 hours
  • Approved refund processing: 5 to 10 business days

13. Cancellations

Orders may be cancelled within 24 hours of payment, provided they have not been dispatched or specially procured.

Custom and special-order items may not be cancellable once procurement has started.

14. Warranties

Certain products include manufacturer warranties.

Warranty periods and conditions vary by product and manufacturer. Warranty coverage does not apply to:

  • Improper installation
  • Misuse
  • Negligence
  • Unauthorized modifications
  • Normal wear and tear

15. Limitation of Liability

To the maximum extent permitted by law, Catering Supplies SA shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business interruption
  • Delays caused by third-party couriers
  • Damage resulting from misuse or improper installation

Our maximum liability shall not exceed the amount paid for the affected product.

16. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, and designs, is the property of Catering Supplies SA or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

17. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and applicable South African laws, including POPIA where applicable.

18. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free operation.

We may suspend, modify, or discontinue any part of the website without notice.

19. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of those sites.

20. Fraud Prevention

We reserve the right to verify transactions and request supporting documentation to prevent fraud.

Orders suspected of fraudulent activity may be delayed, cancelled, or reported to relevant authorities.

21. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

22. Changes to These Terms

We may update these Terms and Conditions at any time.

Changes become effective when posted on our website. Continued use of the website constitutes acceptance of the revised terms.

23. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Business Name: Catering Supplies SA
Email: Info@cateringsuppliessa.co.za
Phone: 084 060 1189
WhatsApp: 084 060 1189
Address: Unit 465 the Westend, 9th Road, Carlswald, Gauteng, 1685
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Sunday: CLOSED

We aim to respond to all enquiries within 1 to 2 business days.