Shipping Policy

At Catering Supplies SA, we are committed to delivering your orders safely and efficiently anywhere in South Africa. This Shipping Policy explains our order processing times, delivery methods, shipping charges, and procedures for handling delays or delivery issues. The timelines below are designed to provide clear expectations and align with best practices for e-commerce and marketplace approvals.

1. Delivery Coverage

We deliver to all major cities, towns, and most remote areas throughout South Africa.

Delivery is available to:

  • Residential addresses
  • Business addresses
  • Farms and rural locations (where courier services are available)
  • Shopping centres and commercial premises

Additional delivery charges may apply to remote or hard-to-reach areas.

2. Order Processing Time

After successful payment confirmation, standard in-stock orders are processed within 1 to 3 business days.

Processing includes:

  • Payment verification
  • Stock confirmation
  • Quality checks
  • Secure packaging
  • Courier booking

Orders placed on weekends or public holidays are processed on the next business day.

3. Special-Order and Custom Products

Products that are made to order or sourced from suppliers may require 5 to 15 business days or longer before dispatch.

Estimated lead times will be communicated after your order is placed.

4. Delivery Timeframes After Dispatch

Estimated delivery times once your order has been dispatched:

Major Metropolitan Areas

(Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, Bloemfontein)

  • 2 to 5 business days

Regional and Smaller Towns

  • 3 to 7 business days

Remote and Outlying Areas

  • 5 to 10 business days

Large Equipment and Furniture Deliveries

  • 3 to 10 business days, depending on freight arrangements

These are estimates only and are not guaranteed.

5. Total Estimated Delivery Time

Typical total delivery times from payment confirmation:

  • In-stock products: 3 to 8 business days
  • Remote areas: 6 to 13 business days
  • Special-order products: 7 to 25 business days, depending on supplier lead times

6. Shipping Costs

Shipping charges are calculated based on:

  • Delivery destination
  • Package size and weight
  • Product dimensions
  • Courier and freight requirements

The shipping fee will be shown during checkout or confirmed before payment.

7. Free Shipping

From time to time, selected products or promotional campaigns may qualify for free shipping.

Any free shipping offer applies only to qualifying products and standard delivery areas unless otherwise stated.

8. Courier Partners

We work with trusted third-party couriers and freight providers to deliver orders throughout South Africa.

Courier selection depends on:

  • Product size and weight
  • Delivery location
  • Service availability

9. Order Tracking

Tracking information is typically provided within 24 hours of dispatch, where available.

Customers can use the tracking number to monitor the progress of their delivery.

10. Delivery Requirements

Customers are responsible for:

  • Providing accurate delivery information
  • Ensuring someone is available to accept the order
  • Verifying that access is suitable for large equipment deliveries

If no one is available, the courier may attempt redelivery or return the parcel. Additional fees may apply.

11. Inspection Upon Delivery

Please inspect your order immediately upon receipt.

Any visible damage, missing items, or incorrect products must be reported within 48 hours of delivery.

To assist us, please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

12. Delays in Delivery

Although we strive to meet all estimated delivery times, delays may occur due to:

  • Severe weather
  • Public holidays
  • Courier operational issues
  • Supplier delays
  • High order volumes
  • Security or access restrictions

If a significant delay occurs, we will provide updates as soon as possible.

13. Failed Delivery Attempts

If delivery cannot be completed because:

  • The address is incorrect,
  • The recipient is unavailable, or
  • Access is restricted,

the courier may charge additional redelivery or storage fees, which are the responsibility of the customer.

14. Refused Deliveries

If a customer refuses delivery without a valid reason, any refund may be reduced by:

  • Original shipping charges
  • Return shipping costs
  • Restocking fees
  • Handling charges

15. Ownership and Risk

Risk in the goods transfers to the customer once the order has been delivered.

Ownership remains with Catering Supplies SA until full payment has been received and cleared.

16. Collection Option

Where available, customers may collect orders from our premises or designated pickup location by prior arrangement.

Collection orders are typically ready within 1 to 3 business days after payment confirmation, unless otherwise stated.

17. International Shipping

At this time, we primarily serve customers within South Africa. International shipping may be available only by prior written agreement.

18. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Business Name: Catering Supplies SA
Email: Info@cateringsuppliessa.co.za
Phone: 084 060 1189
WhatsApp: 084 060 1189
Address: Unit 465 the Westend, 9th Road, Carlswald, Gauteng, 1685
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Sunday: CLOSED

We aim to respond to all shipping enquiries within 1 business day.